The Website is operated by TENDRR LTD, a company registered in England and Wales under company number 11201332 and with our registered office at 344 Goldhawk Road (“Tendrr”, “we”, “us” or “our”).
- What information we may collect about you;
- How we will use information we collect about you;
- Whether we will disclose your details to anyone else; and
- Your choices and rights regarding the personal information you have provided to us.
The Website may contain hyperlinks to services owned and operated by third parties. These third party services may have their own privacy policies and we recommend that you review them. They will govern the use of personal information that you submit or which is collected by cookies and other tracking technologies whilst using these services. We do not accept any responsibility or liability for the privacy practices of such third party services and your use of these is at your own risk.
- 1. INFORMATION WE MAY COLLECT ABOUT YOU
Information provided by you when using the Website
We will collect the following information from you when you access the Website:
Information provided by you when you register and create a User Profile
(“User Profile Information”)
We will collect the following information from you when you register and create a User Profile on the Website:
Information provided by you when you enter a competition
We will collect the following information from you when you enter any promotional competitions/campaigns through the Website:
Contact information provided by you
We may ask you for, or you may submit, certain contact information to us whenever you contact us.
This may include:
Information collected for the purposes of providing analytics
We may collect technical information about your use of the Website through the use of tracking technologies and analytics.
Personal data we may collect includes the following:
We use a third party analytics provider called Google Analytics when conducting our analysis on our marketing campaigns.
Google Analytics may collect analytics and some advertising data on our behalf and in accordance with our instructions, and its applicable privacy notice.
If you would like to find out more about the way Google Analytics collects and processes this information this is likely to be set out in their privacy policies and/or terms and conditions. Please refer to https://www.google.com/analytics/terms/us.html.
Information about you collected from third parties
(“Third Party Login Information”)
When you login to the Website via a third party social media provider such as Facebook, we may collect and store personal and non-personal information which is available on that third party social media provider, such as your Facebook name, your profile picture or its URL, your Facebook ID and other public data of your friends, provided that you have expressly agreed to the use of Facebook cookies within the Website. We will also receive technical data in order to ensure the Website connects to the correct Facebook account.
Content created by our users which we host and display on the Forums and in the Support Centre
When users submit their own User Content to the Website, this content may contain personal and non-personal information. This could include information in or about the User Content, such as the location of a photo or the date a file was created, or anything else a user decides to communicate using these parts of the Website.
- 2. WHY WE COLLECT INFORMATION ABOUT YOU
To provide the Website to you
We will use information about you (including Basic Information, User Profile Information, Third Party Log In Information, Analytics and User Content) for delivering the Website to you under the terms and conditions as agreed between us. The processing of information in this way is necessary for us to ensure the Website delivers the features/services promised and functions properly, so that you have the best experience when using the Website.
To help us improve the Website and fix any problems
We may process information about you (including Basic Information, User Content and Analytics) so that we can analyse and improve the Website.
This processing is necessary for us to pursue our legitimate interests of (i) ensuring that the Website functions properly so that you and other users have the best experience when accessing it; and (ii) identifying and correcting any defects and/or bugs in the Website.
To respond to your enquiries and requests for support and to enable you to use the Website
We may process Contact Information so that we are able to properly respond to your enquiries and support requests either via the Website or through firstname.lastname@example.org and so you are able to use the Website in accordance with the terms and conditions agreed between us.
To run promotional competitions through the Website
We may process Competition Information so that we can administer and run promotional competitions on the Website and so we can contact you and send any prizes to you if you win in compliance with the terms and conditions of those competitions.
To prevent fraud and illegal activity
We process personal data for our legitimate interests of ensuring that any use of the Website is lawful and non-fraudulent, does not disrupt the operation of our services, does not harass our staff or other individuals, to enforce our legal rights and to comply with our legal obligations.
We reserve the right to disclose your identity to any third party who is claiming that any User Content posted by you constitutes a violation of their intellectual property rights, or of their right to privacy. You may not copy, download, or embed any User Content without the express written permission of the content owner. You may not use any User Content for any commercial purposes, or any public performances.
- 3. DO WE SHARE YOUR PERSONAL INFORMATION WITH ANYONE ELSE?
In addition, we may disclose your information to the extent that we are required to do so by law (which may include to government bodies and law enforcement agencies); in connection with any legal proceedings or prospective legal proceedings; and to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention).
If we are involved in a merger, acquisition, or sale of all or a portion of our business or assets, the information we hold may be included as part of that sale, in which case you will be notified via email and/or a prominent notice on the Website of any changes in ownership or use of your information, as any choices you may have regarding that information.
Except as provided above, we will not provide your information to third parties.
- 4. YOUR RIGHTS IN RELATION TO PERSONAL DATA WHICH WE PROCESS RELATING TO YOU
You have the following rights over the way we process personal data relating to you. We aim to comply without undue delay, and within one month at the latest:
- to ask for a copy of data we are processing about you and have inaccuracies corrected;
- to ask us to restrict, stop processing, or to delete your personal data;
- to request a machine readable copy of your personal data, which you can use with another service provider. Where it is technically feasible, you can ask us to send this information directly to another provider if you prefer; and
- to make a complaint to a data protection regulator.
Please send your requests to email@example.com.
- 5. CHILDREN
We do not use the Website to knowingly solicit data from or market to children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at firstname.lastname@example.org. We will delete such information within a reasonable time.
- 6. SECURITY
We will take all reasonable technical and organisational precautions to prevent the loss misuse or alteration of your personal information.
- 7. CHANGES
This policy may be updated from time to time. We will notify you of any changes by posting the new policy here and, where feasible, by letting you know by email.
- 8. INTERNATIONAL DATA TRANSFERS
Our servers are located in the UK and that is where all information we collect about you is held.
Where we transfer your information outside of the EEA, we have agreements in place with those parties which include standard data protection clauses adopted by a data protection regulator and approved by the European Commission to ensure that appropriate safeguards are in place to protect your personal data. If you would like to find out more about these safeguards, please let us know by writing to TENDRR LTD, 344 GOLDHAWK ROAD W6 0XF.
- 9. RETENTION PERIODS